Your privacy is our responsibility at pg33

This Privacy Policy ("Policy") describes our practices and commitments regarding the collection, processing, storage, and protection of personal information of users ("you", "your") of the pg33 platform ("we", "us"). By visiting the pg33.mom website or creating an account, you consent to the terms of this Policy.

1 What information we collect

We may collect the following types of information when establishing a service relationship with you:

1.1 Information you provide directly

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Banking and payment information (for transactions via bKash, Nagad, Rocket, Upay, or bank transfer)
• Any additional information provided during account registration

1.2 Automatically collected information

• IP address and device type
• Browser type and version
• Data collected from cookies and similar tracking technologies
• Login time, page view history, and session information
• Transaction history and gaming activity

1.3 Information received from third parties

For identity verification and fraud prevention purposes, we may sometimes receive information from trusted third parties. This information is always obtained through lawful means and in accordance with this Policy.

2 How we use your information

The information collected is used for the following purposes:

• To register accounts and verify identity
• To process deposits and withdrawals
• To provide bonuses and promotional offers
• For VIP program and rewards management
• To provide 24/7 customer support
• To prevent fraud, money laundering, and other illegal activities
• To meet legal obligations
• To improve platform quality and enhance services
• To ensure responsible gaming (to identify problematic playing patterns)

3 Information protection and security

pg33 places the highest importance on the security of your personal information. We adopt industry-standard technical and organizational measures as follows:

3.1 Technical safeguards

• SSL (Secure Socket Layer) encryption — all data transfers are encrypted
• Firewall and intrusion detection systems
• Secure server infrastructure
• Regular security audits and testing
• Password hashing and secure storage

3.2 Organizational safeguards

• Staff privacy training
• Minimum privilege policy for data access
• Regular internal security reviews
• Strict agreements with third-party service providers

4 Information sharing and disclosure

pg33 does not sell, rent, or disclose your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service provider partners

We work with trusted third-party service providers who assist in delivering our services — such as payment processing (bKash, Nagad, Rocket, Upay, and bank transfer), technical infrastructure, and identity verification. These partners receive only the information necessary to perform their specific functions and are bound by strict confidentiality agreements.

4.2 Legal requirements

Information may be disclosed in accordance with court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases, we always disclose only the minimum information necessary.

4.3 Business changes

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such situations, we will provide advance notice as far as reasonably possible.

5 Cookies and tracking technologies

The pg33 website uses cookies and similar tracking technologies to operate properly. Cookies are small text files stored on your device.

5.1 Types of cookies

• Essential cookies: Essential for the basic functionality of the website — to maintain login sessions and ensure security
• Functional cookies: To remember your preferences and settings (such as language selection)
• Analytics cookies: To understand website usage and improve services

5.2 Cookie controls

You can disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6 Information retention period

We retain your information only for as long as necessary to fulfil the purpose for which it was collected or to comply with legal obligations. Retention policies for different types of information are as follows:

• Active account information: for as long as the account remains active
• Transaction records: for the period required by legal obligations
• After account closure: for the period necessary to meet legal and regulatory obligations
• Marketing preferences: until you withdraw your consent

Once the specified period ends, information is securely deleted or anonymised.

7 Your rights

You have the following rights regarding your personal information:

7.1 Right of access

You may request a copy of the personal information we hold about you. We will respond to valid requests within a reasonable time.

7.2 Right to correction

If your information contains any errors or is incomplete, you may request a correction. Some information can be updated directly in account settings; for more complex changes, please contact support.

7.3 Right to deletion

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations or ongoing transactions.

7.4 Right to restrict processing

You may request that the processing of your information be limited in specific cases. However, this may affect service delivery.

7.5 Right to opt out of marketing communications

To stop receiving promotional emails or messages, contact our support team at any time or use the unsubscribe link in emails.

8 Protection of minors

pg33 strictly provides services only to those aged 21 or above. We do not intentionally collect information from minors. If we receive evidence that a minor has created an account, we will close that account immediately and delete the associated information.

The identity verification process plays an important role in enforcing this policy. If you suspect that a minor is using our platform, please notify us at [email protected].

9 International data transfers

Our servers and service infrastructure may be located in various locations. If your information is processed or stored outside Bangladesh, we ensure that appropriate safeguards are in place and that the transfer is completed through lawful means.

10 Policy changes and updates

pg33 may change or update this Privacy Policy from time to time. For significant changes, we will send a notification to your registered email and provide a clear notice on the website.

Always check the "Last updated" date shown at the top of this page. Continued use of the website after any changes will be considered as your acceptance of the revised Policy.

11 Complaints and dispute resolution

If you have any concerns or complaints about your data privacy, please contact our support team first. We will make every effort to resolve your issue. If you are not satisfied with our response, you have the right to take further action under applicable law.

12 Scope of this Policy

This Privacy Policy applies to all services, sub-pages, and mobile versions of pg33.mom. Even where links to third-party websites or services are present, pg33 is not responsible for their privacy practices. In such cases, the respective party's own policy will apply.

If any provision of this Policy seems unclear or you need further information, please contact us.